Frequently Asked Questions

How long does therapy last and how often do we meet?

You and your therapist will discuss your goals and a treatment plan in the first session.  Length of therapy depends on the goals and circumstances involved in you achieving these goals, therefore, there is not a general length of time.  Therapy sessions are about 45 minutes to 1 hour in length.  The frequency of visits depends on your collaborative plan established with your therapist to achieve your goals.  This may be once or twice a week, to once a month, or scheduled only as needed.

 

Can I schedule online?

Only current, established clients may schedule online with their therapist.  The login and password is set at the first appointment.

 

Can I use my insurance?

This depends on the therapist you will see.  Currently, Diana only accepts BCBS & Tricare and Chris Bedard accepts BCBS.  You may file for out-of-network benefits.  Rachel does not accept insurance but offers a sliding scale.  Check with your health insurance for a list of in-network providers, or ask them about your out-of-network benefits.  Our office can bill in-network under your health insurance plan for you.  Please inform us of any changes to your insurance carrier or plan.  If you choose to contact your insurance plan, ask about eligibility and benefits for outpatient in-office setting for mental/behavioral health.

 

How do I choose a therapist?

Therapists are trained to treat a wide range of problems, but many clients feel reassured to work with one who has additional specialization in certain issues.  Our office staff can assist you in selecting the right therapist for your needs.

 

Does a therapist have to reveal information a minor (child or teen) said in session with their parent(s)?

Often, children and teens feel comfortable talking with a neutral, caring adult for different reasons.  These conversations are confidential.  However, there are exceptions to confidentiality with minors:

  • If the minor discloses that is he/she suicidal, homicidal, or has experienced abuse or been abusive toward another person, or other issues related to the minor’s safety.
  • When subpoenaed by a judge.
  • The therapist will discuss a plan with the minor to share pertinent information with parent(s) and/or other persons as appropriate for the minor's care.  We offer family therapy sessions when working with minors to address any systemic issues related to the concerns of therapy.

 

Do parents have to attend sessions with minors?

This is determined by the therapist and client as appropriate to obtain treatment goals.  The minor's legal guardian(s) must attend the first session.  The therapist may want to talk with the parent outside of the minor's presence in between sessions or at the first 5 minutes to collaborate on therapy interventions and check in on progress, or have parental consultations after several individual sessions with the minor.  Family therapy sessions may be scheduled as a part of the minor's care.

 

What forms of payment do you accept?

Diana and Chris accept MC/Visa/Debit Card, health savings card, check, and cash.  Rachel accepts check and cash.

 

What is your office policy for bad weather? 

We follow the guidelines for Keller Independent School District.  If they are closed for bad weather, our office also closes.  If they delay, we do not open our office until that designated time.  Therefore, if we open at 10am but your appointment was scheduled for 9:30am, your appointment will be cancelled.  In addition, our therapists may reside outside of KISD and may have other unfavorable road conditions.  In which case, your therapist will contact you if there is a need to cancel or reschedule.  *Please note that if our therapist contacts you outside of the office, the number may be blocked for the confidentiality of your professional services and privacy of our therapists.

 

What happens if I have to cancel an appointment or no-show? 

Most established clients are able to cancel online with their private login name and password or call our office if it is done in advance.  If it is within 24 hours of the appointment time, client's must call the office to cancel and may be charged a "late cancellation" fee.  Illnesses are often excused.  For frequent late cancellations, your therapist may restrict your ability to schedule recurring appointments.  For appointments that you do not attend and are unable to contact us, we may charge a "no-show" fee.  Most of our therapists have a no-show policy that states if you have 2 no-shows, your treatment will be terminated and you may be given a referral to another therapist or agency.  Although emergencies may arise, repeated late cancellations and no-shows may indicate a lack of commitment to the therapy process and a lack of respect for your therapist and should be discussed as an obstacle for therapeutic treatment.