FAQ

Frequently Asked Questions

  • For self-pay, the first intake session is $175, and sessions thereafter are $125.
  • We also offer a sliding scale fee based on household size and income that ranges from $60-$100.
  • Additionally, our graduate student interns provide counseling services for only $40 per session.
  • If you’d like to use your insurance, please let our office know which insurance company you’re on. We are in network with several major insurance plans.

Payment is due at the time of each session. All of our providers accept MC/Visa/Debit Card. Flex Spending Account (FSA), and Health Savings Account (HSA) cards are also accepted.

Please note that our practice policy requires that a card must be stored on file.

Our therapists are in the process of becoming in network with several insurance providers. Please contact us to check on our in network status or to be added to a waitlist so that once we are in network, you will be contacted to be scheduled. Our office can bill in-network under your health insurance plan for you.

Currently, these are the insurances we are in network with:

  • United (Optum) Healthcare: Thomas, Jill, Darlene, Diana
  • Aetna: Thomas, Jill, Darlene, Diana
  • Baylor Scott and White: Darlene, Diana
  • BCBS of TX: Thomas, Jill, Darlene, Diana
  • Cigna (Evernorth): Darlene, Thomas, Diana
  • Imagine Health: Darlene, Thomas, Diana
  • Magellan: Darlene, Thomas, Diana, Jill
  • Tricare (Humana Military): Thomas, Diana, Jill

In order to use insurance, you also must meet criteria for a mental health diagnosis. We do not believe clients are their diagnosis. A diagnosis means you meet a constellation of symptoms at the time of treatment.

You may contact your insurance provider to see if you can file for out-of-network benefits and get partial reimbursement. If you plan to use out-of-network benefits, we can supply you a Superbill for you to submit to your insurance provider. Ask your insurance provider if you have out-of-network benefits for behavioral health in-office setting.

Please inform us of any changes to your insurance carrier or plan. If you choose to contact your insurance provider to see what your plan covers, ask about eligibility and benefits for outpatient in-office setting for mental/behavioral health.

We also offer a sliding scale fee based on household size and total annual income per end of year tax report.

You may also choose to work with one of our graduate student interns at $40/session, close to the cost of a copay.

Therapists are trained to treat a wide range of problems, but many clients feel reassured to work with one who has additional specialization in certain issues. Our office staff can assist you in selecting the right therapist for your needs.
You and your therapist will discuss your goals and a treatment plan in the first two sessions. Length of therapy depends on the goals and circumstances involved in you achieving these goals, therefore, there is not a general length of time. Therapy sessions are about 45 minutes to 1 hour in length. The frequency of visits depends on your collaborative plan established with your therapist to achieve your goals. This may be once or twice a week, to once a month, or scheduled only as needed.

Only current, established clients may schedule online with their therapist. The login and password is set at when you schedule your first appointment.

New clients may call the office to schedule their first session at 817-562-8800.

This is determined by the therapist and parent or legal guardian as appropriate to obtain treatment goals. The minor’s legal guardian(s) must attend the first session. The therapist may want to talk with the parent outside of the minor’s presence in between sessions or at the first 5-10 minutes to collaborate on therapy interventions and check in on progress, or have parental consultations after several individual sessions with the minor. Family therapy sessions may be scheduled as a part of the minor’s care.

Minors tend to make better progress with parental involvement in the counseling process. This may include parent consultations outside of the minor’s sessions or family therapy sessions.

Often, children and teens feel comfortable talking with a neutral, caring adult for different reasons and one is if they believe that they will not be shamed, judged or punished for what they share in counseling.

Although we encourage families to share about their sessions to the level of what they feel comfortable with, we have found that it’s best to find a balance between “avoiding discussions” versus “coercion” when talking about therapy with your minor. A casual, caring conversation is best.

Although a legal guardian will be involved in the treatment plan and progress updates, the therapy conversations are confidential so we like to find respectful balance in what is shared. However, there are exceptions to confidentiality with minors:

  • If the minor discloses that is he/she suicidal, homicidal, or has experienced abuse or been abusive toward another person, or other issues related to the minor’s safety.
  • When subpoenaed by a judge.

The therapist will discuss a plan with the minor to share pertinent information with parent(s) and/or other persons as appropriate for the minor’s care. We also offer family therapy sessions when working with minors to address any systemic issues related to the concerns of therapy.

We follow the guidelines for Keller Independent School District (KISD). If KISD is closed for bad weather, our office also closes. If KISD delays, we do not open our office until that designated time. Therefore, if we open at 10am but your appointment was scheduled for 9:00am, your appointment will be cancelled.

In addition, our therapists may reside outside of KISD and may have other unfavorable road conditions. In which case, your therapist will contact you if there is a need to cancel or reschedule.


*Please note that if our therapist contacts you outside of the office, the number may be blocked for the confidentiality of your professional services and privacy of our therapists.

Most established clients are able to cancel online with their private login name and password or call our office if it is done in advance.

If it is within 24 hours of the appointment time, client’s must call the office to cancel and may be charged a “late cancellation” fee. Illnesses are often excused.

For frequent late cancellations, your therapist may restrict your ability to schedule recurring appointments. For appointments that you do not attend and are unable to contact us, we may charge a “no-show” fee. 2 no-shows may result in termination of treatment and you may be given a referral to another therapist or agency.

Although emergencies may arise, repeated late cancellations and no-shows may indicate a lack of commitment to the therapy process and a lack of respect for your therapist and should be discussed as an obstacle for therapeutic treatment.

Counseling is a form of behavioral health to treat a mental diagnosis to help individuals become functional in daily living.

Coaching is a form of support for individuals to strengthen wellbeing and does not replace the need for psychotherapy.

Consulting is a discussion with one of our providers around a goal or problem you may have where you will be provided with a professional recommendation(s).

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